Job Overview

JOB SUMMARY:

The Global Disciples Alliance is the team responsible for all international training programs. This position is responsible to provide a high level of oversight and direction on the Alliance Salesforce Database, including:

• Analyzing data
• Maintaining and improving database functionality
• Improving and maintaining processes of data collection and entry
• Producing reports on Alliance activities
• Providing Salesforce support and training for new and existing international Data Managers

GOAL:

This job ensures the highest quality of Alliance data, so that the data can be used effectively for reporting and strategic planning within the organization.

Job Description

RESPONSIBILITIES:

1. Analyze Alliance data in Salesforce.

• Regularly create, update, and audit Salesforce reports to ensure clarity and functionality.
• Regularly and proactively audit Salesforce data to ensure integrity and completeness.
• Remove invalid or duplicate records in Salesforce.
• Work independently and collaboratively to troubleshoot and improve data quality.

2. Maintain and improve Salesforce database functionality.

• Import all campaigns at the start of the fiscal year (training programs, AEEs, & staff training sessions); support staff member who is annually inputting prayer-specific trainings.
• Prepare all dashboards, reports, and statistics for international training programs, such as the Alliance statistics report, Directors Trainings (DTs), Annual Equipping Events (AEEs) attendance, Touchpoints, and other items as requested.
• With approval from IT, make updates and changes to fields, user interface, and automation, as needed. (All changes and reasoning will be documented in the Salesforce change log.)
• Work independently and collaboratively to troubleshoot and improve Salesforce functionality.

3. Improve and maintain processes of data collection and entry.

• Follow up with international staff to ensure data, files, and other training records are submitted and entered in a timely manner during and after key training events.
• Ensure automated emails regarding data are sent correctly through Salesforce.
• Provide feedback for improving Alliance processes and forms used for data collection.

4. Produce reports on Alliance activities.

• Attend Alliance Team and Specialist Council meetings, being prepared to report on and discuss data.
• Regularly respond to requests by staff members for reports and clarification on Alliance data.
• Compile a comprehensive set of Alliance data to be used for the Annual Report.

5. Provide Salesforce support and training for new and existing international Data Managers.

• Serve as Subject Matter Expert (SME) to international Data Managers, providing technical support and training.
• Coach international Data Managers to audit Salesforce data and ensure data integrity and completeness.
• Plan and lead monthly meetings with international Data Managers.
• Provide one-on-one support for international Data Managers.
• Annually update the Alliance Salesforce Guide that is used by international Data Managers.
• Plan, coordinate, and lead training for international Data Managers.

6. Other duties as assigned by the Alliance Manager.

QUALIFICATIONS

• Must be a committed follower of Jesus Christ and an active member of a Christian Church.
• Passion for the mission and work of Global Disciples and alignment with its statement of faith, goals, purposes, and objectives.
• Organized, with close attention to detail, able to identify errors in patterns and data. Previous experience auditing data required.
• Positive outlook toward change and inclination toward adaptability.
• High level knowledge of Microsoft Office, PowerPoint and Excel.
• Ability to relate interculturally with team members and potential partners; interpersonal skills are important.
• Highly skilled in typing, writing, punctuation, and oral communication skills.
• 2-3 years of Salesforce experience required, with proven experience in Lightning page design, building flows. Salesforce certification preferred; Salesforce Administrator certification required within 90 days of hire and an additional advanced Salesforce certification within 1 year.

Note: International travel required for this position.