Job Overview

Are you ready to use your HR and benefits expertise for the glory of God?

Do you find joy in making complex systems run smoothly for the people who serve others? Do you thrive in environments where faith, excellence, and purpose intersect? If you're nodding along, this might be the perfect opportunity for you.

At ABWE, our mission is to fulfill the Great Commission by multiplying leaders, churches, and missions movements among every people. Every department here contributes to that mission—and in Human Resources, that means caring for those who serve around the world.

The Opportunity

As our Benefits Coordinator, you'll be the go-to resource for all things related to benefits and employee support. You'll help missionaries, staff, and their families navigate the complexities of insurance, reimbursements, and benefits—ensuring that those on the front lines of ministry are cared for and empowered to focus on their calling.

You won't just manage paperwork. You'll build trust, support front lines gospel workers, and strengthen our culture of service and excellence. And as ABWE continues to grow, you'll have opportunities to expand your HR expertise and take on broader responsibilities within the department.

In This Role, You Will:

• Lead benefits orientations and guide new employees through enrollment with confidence and care.
• Administer reimbursements and claims, ensuring accuracy, timeliness, and clear communication.
• Partner with our international insurance carrier to troubleshoot and resolve claims issues.
• Coordinate insurance payments and distributions to missionary accounts.
• Support HR leadership by preparing data, statistics, and reports during insurance renewals.
• Maintain and update organizational charts and other key HR documentation.
• Prepare employment verification and visa support letters for our staff and missionaries.
• Utilize Rock RMS and related systems to research, report, and streamline processes.
• Design and distribute HR communications and forms using our e-signature platform.
• Support special projects and continuous improvement initiatives within the HR team.

What Success Looks Like

• Employees and missionaries feel genuinely cared for and supported.
• Processes run with excellence—reliable, timely, and accurate.
• Communication is clear, proactive, and grace filled.
• You're growing—developing your expertise in HR systems, compliance, and people care.

What We're Looking For

• Associate's degree in human resources, business, or related field (or equivalent experience).
• Previous experience in insurance, benefits, or HR administration.
• Strong proficiency in Microsoft Office Suite and Adobe Acrobat.
• High integrity and ability to maintain confidentiality.
• Confident communicator—written, verbal, and interpersonal.
• Organized, deadline-oriented, and energized by helping others succeed.
• A heart for ministry and a lifestyle consistent with ABWE's Statement of Faith and Christian Code of Conduct.
• Experience with Rock RMS or similar HRM software is a plus.

Life at ABWE

ABWE is a global family of believers passionate about sharing the gospel through every vocation. When you join our team, you're not just taking a job—you're joining a global movement. We pray together, serve together, and celebrate what God is doing around the world.

Our HR team plays a crucial role in that mission, providing world-class care, systems, and support that help missionaries thrive wherever they are called to go.

Ready to Serve With Impact?

If you're ready to bring your HR and benefits expertise into a mission that matters, we'd love to hear from you. Apply today, and let's build something eternal, together.

Job Description

Job Summary/Primary Role: The Benefits Coordinator assists employees with benefits enrollment and questions, processes all medical reimbursements, and submits international insurance claims. The Benefits Coordinator is responsible for various administrative areas within the department, including open enrollment, employment verifications, and various reporting requirements.

Essential Functions and Responsibilities include but are not limited to:

• Conducts benefit orientation for new employees.
• Processes medical reimbursements and files appropriate international medical claims.
• Coordinates with the international insurance carrier regarding claims issues.
• Processes insurance payments and distribution to missionary accounts.
• Assists the Director of Human Resources and other leadership in obtaining statistics and information in renewal process for all insurance plans.
• Maintains, updates and posts company organizational chart.
• Prepares proof of employment letters for visa requirements.
• Completes employment verification forms for bank loans, mortgages, apartment leases, etc. for employees.
• Researches and prepares reports by utilizing the Rock RMS database.
• Prepares missionary retirement notification letters to supporters.
• Designs and distributes documents (such as new hire paperwork, insurance enrollment, etc.) through an electronic signature program.
• Administrates enrollments/terminations of the benefit programs, facilitating through various vendor portals.
• Performs other duties or special projects as required or as assigned.

Qualifications: Ability to pass a background check and all necessary clearances as mandated by the Commonwealth of Pennsylvania.

Education: Associate's Degree in Human Resources, Business or related field preferred, or equivalent work experience required.

Minimum Prior Experience Required: Previous experience in insurance, Human Resources, or related field. Previous experience with Rock RMS or similar HR Software helpful.

Necessary Attributes:

• Joy-filled personal faith rooted in Jesus Christ and a heart to serve.
• Comfortable with public speaking and facilitating training sessions with small-medium size groups.
• Proficiency in Microsoft Office Suite and Adobe Acrobat.
• Able to maintain documents and files that are highly confidential.
• Effective written and verbal communication skills.
• Energetic and deadline oriented.
• Strong relational skills.
• Able to work alone and in a team environment.

Christian Life: ABWE is a Christian organization, and it is necessary that employees possess and maintain a lifestyle that is above reproach. Employees are encouraged to participate in staff events including corporate and departmental prayer times and staff meetings and lunches.

All ABWE employees must:

• Be a believer in the Lord Jesus Christ and able to articulate a personal testimony of salvation.
• Be walking in Christ-like obedience to Biblical standards in ways that evidence a transforming relationship with Jesus Christ, particularly as outlined in ABWE's Christian Code of Conduct.
• Be a current and active member and/or regular attendee of a like-minded local church that aligns doctrinally with ABWE.
• Be able to fully support ABWE's mission, vision, core values, Statement of Faith, and ministry philosophy.
• Be able to follow all guidelines set forth in the ABWE IHQ Staff Handbook.

Physical Demands and Work Environment: The physical demands are minimal and typical of similar jobs in comparable organizations, including extended periods of time sitting at a desk. The work environment is representative and typical of similar jobs in comparable organizations. While performing the duties of this job, the employee is regularly required to sit for extended periods of time, talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.