Launch Global exists to mobilize churches to develop laborers and leaders who will reach unreached people groups with the gospel. The Care Team Senior Manager is a key leadership role responsible for ensuring that LG's employees are equipped to thrive personally, spiritually, and professionally. Through proactive care, active engagement, and responsive intervention, the Senior Manager will lead the Care Team to meet the holistic needs of staff while building networks of trusted care resources.

The Staff Engagement Team invests in our staff's well-being and development, and empowers them to flourish in life and work—multiplying their Kingdom impact worldwide.

Position Title: Care Team Senior Manager

Department: Staff Engagement, Global Resource Team

Reports to: Staff Engagement Director

This position is: Full-time; support-raised; exempt.

Launch Global exists to mobilize churches to develop laborers and leaders who will reach unreached people groups with the gospel. The Care Team Senior Manager is a key leadership role responsible for ensuring that LG's employees are equipped to thrive personally, spiritually, and professionally. Through proactive care, active engagement, and responsive intervention, the Senior Manager will lead the Care Team to meet the holistic needs of staff while building networks of trusted care resources.

The Staff Engagement Team invests in our staff's well-being and development, and empowers them to flourish in life and work—multiplying their Kingdom impact worldwide.

Equal Opportunity Employer

Launch Global is both an equal-opportunity employer and a Christian organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, political ideology, or disability of an otherwise-qualified individual.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Launch has the right to, and does, hire only applicants who agree with Launch Global's Statement of Faith, vision and mission, and conduct themselves in accordance with our religious beliefs.

Finances:

This is a full-time, support-raised position. Launch Global provides training, resources, and coaching on how to raise your own financial support. Some expenses for this role are covered by the Staff Engagement budget. The average length of time it takes Launch Global staff to raise all required financial support is three months due to the excellent training provided.

Essential Duties & Responsibilities

• Resourcing care to all LG staff
  • Direct, organize, connect, and resource care provision for all LG employees.
  • Seek out thought leaders and organizations in the care field to implement best practices.
  • Demonstrate discernment to assess care needs and make appropriate referrals to professional clinicians, partner churches, or internal teams.
  • Build relationships with licensed counselors, overseas support providers, and ministry care organizations to expand a comprehensive care network.
  • Foster trust with ministry leaders and staff, ensuring every staff member feels valued, supported, and connected.
  • Maintain a high standard of care that is both beneficial and impactful.
• Leading the Care Team
  • Oversee and develop Care Team members, recruiting for open positions as necessary.
  • Create structured accountability for ensuring Care Team members' personal well-being and ability to provide adequate care to others.
  • Ensure all segments of LG (LGI, LGUS, GRT) are receiving care tailored to their contexts.
  • Create healthy, collaborative relationships within the Care Team despite its dispersed nature.
• Proactive Care
  • Establish rhythms of regular engagement with every LG team and leader.
  • Coordinate annual care touchpoints for every LG staff member using a streamlined system of questions.
  • Develop tools to assess staff health and well-being throughout their lifecycle with LG.
  • Gather staff feedback on care experiences to continually refine and improve systems.
  • Implement a plan for meaningful in-person connections with staff to provide encouragement, debriefs, and support.
  • Manage the centralized repository of care resources on LG's intranet, including tools for spiritual growth and handling topics like mental health, addiction, and conflict resolution.
• Active Care
  • Recruit professional counselors and caregivers for staff retreats, gatherings, and ongoing needs.
  • Provide guidance to leaders and staff for cultivating a culture of care across the organization.
  • Regularly check in with high-level leaders, particularly the Senior Leadership Team (SLT), to support their well-being.
  • Oversee staff sabbatical planning and preparation.
  • Equip staff with communication tools, marriage and personal retreat resources, and emotional wellness strategies.
  • Offer coaching to staff navigating complex challenges related to training and deployment.
• Reactive Care
  • Participate in crisis response by contributing to the Crisis Management Team (CMT) and appointing Care Team liaisons for long-term support.
  • Provide immediate support and recommendations for next steps when staff encounter crises or significant challenges.
  • Facilitate counseling sessions for staff members and ensure appropriate follow-up care.
  • Be available for on-demand requests to serve teams in times of urgent need.
• Organizational Participation
  • Attend Launch Global conferences and retreats to engage with staff and embody the Care Team's mission.
  • Raise and maintain financial support as ministry staff, demonstrating reliance on God.

Skills and Abilities

• Displays a track record of achieving results by relying on God in prayer and humility exercised in bold faith.
• Excellent verbal and written communication skills.
• Displays values of humility, eagerness, and excellence.
• Takes initiative with what needs to be done and implements it.
• Excellent organizational and time management skills, including ability to prioritize appropriately.
• Ability to juggle multiple tasks seamlessly.
• Solid judgment and decision-making skills.
• Interpersonal skills on par with the ability to meet and exceed these particular job expectations.
• Ability to foster team development and healthy team culture.
• Work well under pressure and deadlines.
• Willingness to pursue a healthy work, life balance.
• Ability to assess and implement improvements.
• Ability to think critically and resourcefully.
• Willingness to receive coaching and make necessary changes based on feedback from the development team and other leaders.

Additional Job Requirements

• Bachelor's degree required; Master's degree in Christian leadership/theology, psychology, or a related field preferred.
• Minimum of 10 years of ministry experience, with missions familiarity preferred.
• Participation in monthly Day of Prayer and Evaluation (DOPE).
• Understand, affirm and adhere to Launch Global's Statement of Faith.
• Agree to uphold Launch Global's Vision and Mission
  • Vision: The multiplication of healthy churches among unreached people groups.
  • Mission: Launch Global exists to mobilize churches to develop laborers and leaders who multiply healthy churches among unreached people groups.
• Demonstrate all the character, Launch Global, and biblical values as stated in the Launch Global Staff Handbook.
• Uphold a close and growing relationship with Jesus Christ.
• Participate in a child safety training program upon hire and other similar employment-related requirements.
• The ability to raise and maintain full financial support.