Job Overview

Job Summary The Client Services Manager oversees the coordination of services available to clients as well as the smooth operations of the clinic. Reports to the Clinic Director and works in cooperation with the entire client services team (volunteers, client intake coordinators, Men's services coordinator, others) to ensure that every client receives all appropriate services.

Job Description

Job Summary The Client Services Manager oversees the coordination of services available to clients as well as the smooth operations of the clinic. Reports to the Clinic Director and works in cooperation with the entire client services team (volunteers, client intake coordinators, Men's services coordinator, others) to ensure that every client receives all appropriate services.

Principle Duties & Responsibilities

• Responsible for smooth operation of the clinic. Clinic should always be ready to see clients.
• Works with Clinic Director to ensure appropriate scheduling and staffing coverage.
• Communicates with Operations Director when contracted services are not running well and are negatively affecting clinic operations.
• Maintains and orders clinic's inventory of supplies, forms and brochures, tracking and reporting to Clinic Director.
• Meets with Clinic Director on a regular basis: prepares a monthly ministry report, submitted to Clinic Director.
• Maintains flexibility and positive relationships with management, staff, Board, volunteers, donors, and the public.

Education & Work Experience

• Must have a bachelor's degree in nursing, counseling, social work or related field
• Minimum three (3) years of experience providing health and/or social services in the community, non-profit; one (1) year ministry experience a plus
• Minimum two (2) years supervisory experience
• Counseling experience a plus

Skills & Qualifications

• Must be highly analytical with great problem-solving skills
• Ability to organize, manage, and prioritize an effective workflow
• Proficient in computer data entry and Microsoft Office Suite
• Excellent verbal and written communications, and editing skills
• Excellent leadership
• Must be willing to work some evenings and weekends
• Bilingual preferred
• Must be a committed Christian with a personal relationship with Jesus who actively participates in a local, Bible-believing church, demonstrates a consistently life-affirming philosophy, and subscribes to and supports the Vision, Mission, Statement of Faith, and Policies & Procedures of Two Lines Pregnancy Clinic.