Job Overview

The Coffee Shop barista provides outstanding customer experiences by serving specialty coffee and food while building and fostering customer relationships. Performing duties effectively and efficiently, the barista maintains the highest standards of quality and excellence in all functions. A proactive self-starter, this individual takes full ownership of all Coffee Shop duties while promoting and supporting the mission of Insight for Living (IFL).

Job Description

Core Job Functions

Coffee Preparation and Delivery (25%)

• Prepares and delivers drinks to order and according to specialty coffee standards
• Encourages a healthy, productive, and customer-oriented environment
• Upholds Coffee Shop best practices related to customer experiences, daily operations, health and safety, inventory, and merchandising
• Maintains effective documentation of all relevant items related to daily operations, inventory, expiration dates, waste, and maintenance/repair
• Receives and checks inventory upon delivery
• Stocks all products each day and informs lead barista and/or manager regarding inventory needs

Customer Interactions (20%)

• Welcomes and acknowledges all customers cheerfully
• Regulates and expresses emotions appropriately (Ephesians 4:26)
• Interacts with customers in a healthy, positive manner (Romans 12:18)
• Interacts intentionally with customers in friendly, engaging, and professional ways
• Builds rapport quickly and easily through meaningful connections and showing interest
• Carefully listens for accurate understanding of others' needs (James 1:19)

Cleaning (20%)

• Demonstrates commitment and willingness to serve customers and staff by cleaning (John 13:14–15)
• Follows all cleaning schedules and checklists
• Cleans all items thoroughly and meticulously
• Uses appropriate cleaning tools and materials
• Always upholds highest standards of cleanliness

Professionalism (5%)

• Communicates professionally
• Adheres to IFL and Coffee Shop policies and procedures
• Maintains consistent and reliable attendance
• Manages stress and attitude in a professional manner
• Produces expected work levels consistently

Technical Skills (10%)

• Understands barista techniques effectively to ensure delivery of superior-tasting coffee and drinks delivered in a timely fashion
• Uses job-related technology effectively (point-of-sale, etc.)
• Ensures completion of tasks, processes, and procedures without error and within required timeframes

Customer Experience Philosophy (5%)

• Adheres to Coffee Shop "Customer Experience Philosophy"
• Anticipates and fulfills needs appropriately
• Exercises empowerment, balancing customer and organizational needs
• Exercises sound judgment and decisive action

Professional Development (5%)

• Commits to the challenges of growth and development per the "Professional Development Plan"
• Pursues designated knowledge and/or experience with a positive attitude
• Completes assigned tasks with excellence and in a timely manner

Team Member Contribution (10%)

• Models IFL's core values through daily conduct
• Exerts initiative and drive to improve departmental and organizational operations
• Owns problems, creates solutions, and maintains personal accountability for results

Position Specifications

Job Qualifications

• One or more years prior barista experience desired
• Strong customer service orientation and demeanor
• Self-starter, driven to excel in all tasks
• Highly relational and works well with people at all levels
• Effectively balances building relationships with completing tasks
• Meticulous and thorough in completing all responsibilities
• Completes tasks within specified timelines
• Strong work ethic with the ability to take direction
• Communicates clearly, succinctly, and effectively with others
• Proactive in identifying and fulfilling Coffee Shop-related needs
• Exceptional observation skills regarding cleanliness needs
• Growth mindset and a positive attitude
• Adheres to a set task schedule, yet is able to adjust when needed
• Capable of standing for prolonged periods of time
• Ability to efficiently use point-of-sale systems and databases