• Recruit and staff volunteers.
• Collaborate with YouVersion Volunteer Leaders to identify, fill, and maintain volunteer staffing needs, including new volunteers, leaders, and coaches.
• Track volunteer assignments and reassign volunteers as necessary.
• Own the preparation of volunteer reporting for their team.
• Oversee volunteer onboarding and training.
• Partner with the Volunteer Operations Team to create and/or scale volunteer onboarding processes to ensure processes are efficient and effective.
• Ensure training is compliant to organizational standards, accessible to volunteers, and consistently updated.
• Address, provide support, and troubleshoot issues that occur for potential volunteers.
• Proactively support volunteers by providing training, best practices, and reminders.
• Onboard and train volunteers stepping into leadership roles.
• Provide spiritual support to the volunteer team.
• Provide development, feedback, encouragement, and coaching to ensure all volunteers are equipped with the necessary information needed to be successful.
• Partner with other Volunteer Leaders and Volunteer Operations to appreciate volunteers, ensuring volunteers feel valued for their contributions.
• Assist volunteers with escalated issues as they arise.
• Build, implement, and maintain scalable systems involving volunteer workflows, span of care, management, community, tracking, and engagement.
• Create and maintain monthly retention and growth data for the volunteer team.
• Effectively implement scalable strategies to drive volunteer growth; regularly share creative ideas for improvement.
• Keep the volunteer hub and other volunteer resources up to date.
• Understand the support ticketing system and how to respond to users, engage in outages affecting the user community, and communicate pertinent information to key stakeholders.
• Have a general understanding of common technical issues within YouVersion systems; educate the team and/or users on solutions as appropriate.
• Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and automated alerting systems and alerting appropriate team members and volunteer teams when an urgent issue arises.

Skills Needed to Succeed

• Excellent at process and organizational management to coordinate, structure, and provide vision to projects.
• Ability to self-motivate, take initiative, make independent decisions, and solve problems.
• Excellent verbal, written, and interpersonal communication skills to maintain relationships and partnerships.
• Utilizes strong critical thinking skills to analyze complex problems, identify. underlying issues, and develop effective solutions in a dynamic work environment.
• Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change.
• High School Diploma or GED.
• 1-3 years of work-related experience.