Customer Experience Representative
Job Overview
Pay: $28,000.00 – $35,000.00 per year
Job description:
About I55 Book Fairs: Our vision at I:55 Book Fairs is to see every child delight in books that grow their minds, shape their hearts, and point them toward lasting truth. We are passionate about raising up a generation of inspired readers.
We are a small family-owned company and our warehouse is located in Downtown Bryan, TX. Our team enjoys a flexible, supportive, and purpose-driven work environment where each person plays an important role in our mission.
Essential Duties & Responsibilities:
- Communicate with current and prospective customers
- Answer questions about our products and services
- Maintain regular contact with clients before, during, and after their events
- Collaborate with other departments to coordinate logistics and resolve issues
- Answer the phone, take accurate notes, and relay messages when needed
- Organize and update client records, schedules, and communications using digital platforms such as Pipedrive, Finale, Shopify, Jotform
- Provide general administrative support
- Set up online sales and web portals for clients
- Perform other duties as assigned
- Understanding of the unique needs of the Christian community
Compensation and Benefits:
- This is a permanent, full-time, salaried position; 40 hours per week
- $28,000 to $35,000 a year, depending on experience
- Paid time off w/paid holidays
- 401(k) with company matching
- Access to Every Dollar Budget
- Book Discounts
- Amazing Family Friendly work environment
Job Title: Customer Service Representative
Company: I:55 Book Fairs — Bryan, TX
Job Type: Full-Time (With the potential for reduced hours from June-July, if desired)
Salary: $28,000 to $35,000 a year, depending on experience
Expected hours: 40 per week
Schedule: Monday to Friday, 8-hour shifts (day shift)
Term: Year-Round
Join us in making a difference — one book fair at a time
Apply now and become part of a team where faith, purpose, and good work come together.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Referral program
Work Location: In person
Job Description
Job Description: As a Data Entry and Customer Experience Representative, you'll be a key part of our daily operations, helping us serve schools and churches across the region. You'll help manage customer communication, coordinate logistics, and support book fair execution. This role works closely with all other departments to ensure a seamless and positive experience for our customers from start to finish.
You will be responsible for accurately inputting and actively managing data across various systems in all phases of a book fair. A strong understanding of technology is essential—this role requires the ability to learn new computer programs quickly and use them proficiently to support day-to-day operations.
This role requires strong attention to detail, clear communication, and a self-motivated attitude. You may work independently at times, so being reliable and proactive is essential. Experience is helpful but not required!
Location: Bryan, TX
Website: https://i55bookfairs.com/
Job Type: Full-time
Role: ADMINISTRATIVE
Salary: $30,000 - $40,000
Date Posted: 26 days ago