Interested in working for Christian Care Ministry (CCM)? Has a customer service experience in a healthcare setting? Christian Care Ministry would love to consider an applicant for future opportunities! Please submit a resume. This will allow Christian Care Ministry to keep the applicant information on file so Christian Care Ministry can reach out to the applicant when CCM is actively hiring in the Contact Center for Customer Service Advocates.

Hourly Rate

Starting pay: $19.25 per hour

This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Location

CCM desires employees to be located within a commutable distance of the headquarters in Melbourne, FL. Most roles will require a minimum onsite presence of 3 days per week. CCM believes that innovation and camaraderie are best cultivated in an in-person environment.

Remote candidates will be considered who live in the following states: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV.

The Mission

Christian Care Ministry believes that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, CCM cultivate that belief.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines the core beliefs. Although people from CCM are not perfect, CCM is serving the perfect God to the best of CCM's ability.

The Job

Customer Service Advocates (CSAs) are a trusted resource for the Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM's Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

Skills Translating to Success

• Strong comfort level with computers, using 2 monitors
• Strong comfort level with using computer apps such as: Outlook, Teams, Chrome, etc.
• Typing speed of 30 wpm or more
• Strong multi-tasking and time management
• Critical thinking and problem solving
• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Showing compassion and empathy to customers in need
• Meeting monthly service objectives related to after call work, average handle time, quality assurance, adherence, and customer satisfaction
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness
• Offering prayer to all members and providers at every appropriate opportunity

Education and Experience

• High school diploma or GED required
• Two (2) years customer service experience in a medical, dental, optical or related setting required
• Two years high volume contact center experience preferred

Find more Christian jobs, ministry openings, and church positions at

https://www.christiancareercenter.com/

https://www.churchjobsonline.com/

https://www.christianjobfair.com/

Are you seeking your next calling? Want to find the right job faster? Take the Career Fit Test

https://www.careerfittest.com/