Job Overview

Mission

Work as a member of the Customer Service Department to deliver outstanding service to Truth For Life listeners. This position is essential to support the mission of Truth For Life by participating in the efficient and accurate execution of daily duties such as phone support, email, social media, and data entry.  Be familiar with the Bible teaching content provided by Truth For Life in order to helpfully answer listener requests.  Understand and support many diverse ministry initiatives.

Some customer service or professional phone operator experience is preferred.  This position requires being on-site at our Cleveland headquarters, requests for telecommuting will not be considered.

This is a salaried, full-time, year round position.  Benefits include full medical, dental and eye care, 403b retirement matching, paid vacation and sick time, and competitive salary.

Job Description

Primary accountabilities:

• Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
• Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
• Respond to listener communication in a professional, courteous, and prompt manner.
• Process orders and donations.
• Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
• Update and maintain listener accounts in the constituent database.
• Prioritize and organize daily projects based upon degree of importance and level of urgency.
• Answer questions and help listeners find specific teachings and other resources.
• Field listener feedback and prayer requests.
• Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities:

• Excellent verbal and written communication skills with emphasis on phone etiquette.
• Attention to detail and desire for quality service.
• Proficient in Microsoft Office.
• Proactive approach to learning and customer service.
• Strong computer skills and experience with windows based systems.
• Ability to type 70 words per minute.
• Keen ability to actively listen and anticipate questions.
• Ability to multi-task.
• Ability to handle consecutive phone calls efficiently and effectively.

Additional desired skill:

• Bilingual English/Spanish would be a plus.

Some customer service or professional phone operator experience is preferred.