Job Overview

SolaSupport team members enjoy onboarding new users, solving user issues, improving internal processes (tutorials, workflows, etc.), and working on improvements with the development team.

Our promise to our customers is that their online ministry presence is our number one priority. We want to work hard to live up to that promise, responding friendly and quickly to all inquiries from our clients.

We are a great company to work for and though not required, people tend to thrive that have an entrepreneurial drive as there’s a lot of opportunities to have your hand in a lot of different aspects of the business if that’s something you’re interested in.

Job Description

• Onboard new clients to the SolaSites platform.
• Respond daily to support tickets and work to bring them to a resolution in a timely manner.
• Spend a planned amount of time optimizing processes and our online support documentation (with videos and text).
• Be an advocate for our clients by working alongside them to understand their goals and requirements so that you can guide them as an informed representative of the SolaSites platform.
• Responding quickly and delightfully to clients through all channels (mainly live chat, sometimes phone)
• Nurture relationships with our wonderful clients to make sure they’re finding as much value in our platform as possible.
• Understanding and prioritizing resolution on escalated customer issues.
• Articulating insights from our customers to our product, development, and marketing teams to help shape SolaSites into an industry leader.
• Communicate client’s graphics and logos preferences to design team.

Nice to haves:

• Tech savvy, with an interest to learn new things
• Working knowledge of WordPress.
• Working knowledge of HTML & CSS or willingness to acquire these skills
• Social media marketing skills (i.e. Canva, Adobe Creative Cloud, etc.)
• Ability to communicate via email and phone in a warm, positive, kind, and supportive tone.
• Entrepreneurial drive.