Job Overview

JOB DESCRIPTION

DIRECTOR OF OPERATIONS

Organizational Overview

Since 2014, AIRO (formerly The Go Fund) has focused on eliminating barriers to advance the gospel of Jesus to unreached people groups.  AIRO’s mission remains steadfast: “Eliminate barriers to advance the gospel to the unreached.”

AIRO has two primary programs: The Go Fund, which eliminates the barrier of student debt for aspiring missionaries, and The Missions Course, which addresses the lack of mission-mindedness among American churchgoers. Through The Go Fund, AIRO has approved 143 families for its student debt repayment program to date, paying off over $1.7 million in student debt and assuming over $7 million in student debt. Through The Missions Course, 42 local churches have guided their congregation through the course, representing 1,600 individuals. 

While we labor to eliminate barriers to advance the gospel to the unreached, there are still nearly 3 billion people on the planet without access to it. 

We believe one day, God will end missions. But until then, there is work to do.

Job Description

Position Overview

As the Director of Operations, you will report to the Executive Director. In partnership with the Executive Director, you will set strategy and direction for the operational aspects of the organization. You will oversee the Finance, Human Resources, and Program (The Go Fund and The Missions Course) departments, ensuring efficiency and effectiveness in these areas. You will have managerial responsibilities, coaching and mentoring team members to achieve their fullest potential as they support the goals of the organization.

Responsibilities

Strategic Leadership:

• Develop and implement strategic plans for Finance, Human Resources, and Programs departments in alignment with AIRO’s mission and goals.
• Participate on the leadership team to drive the organization’s strategic direction and long-term planning.
• Lead cross-functional teams to achieve operational excellence and programmatic impact.

Financial Oversight:

• Oversee financial management, including budgeting, forecasting, and financial reporting to ensure the organization’s financial health.
• Develop and monitor annual budgets, ensuring effective allocation of resources.
• Ensure compliance with financial policies, regulations, and standards.

Human Resources Management:

• Oversee the recruitment, training, and development of staff to build a high-performing and engaged team.
• Develop and implement HR policies and practices that promote a positive work environment and organizational culture.
• Conduct regular performance reviews and provide coaching and mentorship to staff.

Program Oversight:

• Ensure effective implementation and evaluation of AIRO’s programs, The Go Fund and The Missions Course, to achieve desired outcomes.
• Develop and monitor program metrics and impact measurement to assess program effectiveness.
• Foster partnerships with external stakeholders, including churches, mission agencies, and donors, to enhance program reach and impact.
• Provide strategic leadership to the Programs Team to drive growth

Operational Efficiency:

• Streamline operational processes and implement best practices to improve efficiency and productivity across departments.
• Develop and maintain systems and tools for effective project management and workflow optimization.
• Ensure that all operational activities are aligned with AIRO’s mission and strategic priorities.

Innovation and Improvement:

• Identify opportunities for innovation and continuous improvement in operations, programs, and processes.
• Lead change management initiatives to drive organizational growth and adaptability.
• Encourage a culture of learning and development within the team.

Meeting and Collaboration:

• Lead weekly one-on-ones with direct reports on the operations team to provide guidance and support.
• Facilitate weekly operations team meetings to address key issues and promote collaboration.
• Conduct quarterly meetings to review and improve departmental processes and performance.

Qualifications 

Commitment to AIRO’s Core Values

Our core values are a set of critical guiding principles for AIRO. They tell us who we are and who we are becoming. Core values help us to determine how to make big and small decisions. They also help us to answer questions such as “Do we have the right people on the team?” and also “Who do we hire next?” Outside of our mission, there is nothing more important than our Core Values. Our mission tells us what we are doing, and why. Our core values tell us who we are doing it with, and how. When we live out these core values, we advance our mission faster, better, and with a greater sense of mutual purpose.

• We obsess over reaching UPGs (Unreached People Groups)
• We bring energy to missions
• We think like owners
• We prioritize people over performance
• We celebrate strengths
• We learn and adjust

Skills and Experience:

• Bachelor’s degree in Nonprofit Management, Business Administration, Finance, Accounting or a related field preferred
• 3-5+ years in operations management, including financial oversight, HR management, and program administration in a nonprofit setting
• Strong strategic planning and analytical skills with the ability to make data-driven decisions
• Excellent financial management skills, including budgeting, forecasting, and financial reporting. Experience with Quick Books Online preferred
• Demonstrated experience in HR management, including recruitment, staff development, and performance management.
• Able to manage team members and accountability
• Able to think creatively and strategically about how to scale organizational operations.
• Exceptional leadership skills with the ability to inspire, motivate, and develop a high-performing team
• Excellent interpersonal and communication skills, both written and verbal, with the ability to build relationships with a diverse range of stakeholders
• Proficient in Google Suite (Drive, Sheets, Docs, Forms, etc.).
• Willing and able to travel for organizational needs (2-3 trips per year).
• Available to work in person in our office in Riverside, California

Compensation

This position will be paid $85 – 100k in total cash compensation (salary + bonus), depending on experience.

Benefits Package

Retirement Plan

To help staff members build a financial foundation for their lives after 65, AIRO has a Simple IRA plan that staff may make voluntary contributions towards through their paychecks. AIRO will also match up to 3% of your salary on all contributions made. 

Vacation Policy

Unlimited vacation. Just get your work done.

Paid Holidays

AIRO recognizes ten paid holidays per year.

Health (Medical & Vision)

We have a group healthcare plan through Kaiser Permanente that offers traditional healthcare coverage as well as a health savings account alternative. Upon employee enrollment, AIRO will contribute 50% of the cost of the plan for employees, and 35% for a spouse and dependents. 

Student Loan Repayment

AIRO will pay up to $1,200 per year toward the student loans of the employee.

Employer Assisted Housing Program 

AIRO offers forgivable loans to qualified full-time employees purchasing a home as a primary residence. Depending on available funds, employees will receive the lesser of five percent (5%) of the home’s purchase price or ten thousand dollars ($10,000), to be used to pay either part of the down payment or closing costs on a home purchase.