Job Overview

Director of Operations Job Description

Position: Director of Operations Reports to: Executive Director Location: Raleigh, NC (Local hybrid; remote possible for exceptional candidates) Status: Full-time

About HCS

Hope Counseling Services (HCS) exists to care for souls through biblical counseling, equipping individuals, families, and communities to walk in Christlike transformation. We are a faith-driven organization committed to excellence in counseling, administration, and ministry, and we are seeking a Director of Operations to help us expand our impact.

Position Summary

The Director of Operations (DO) ensures that HCS runs efficiently, smoothly, and in alignment with our mission. This role is primarily executional and tactical, overseeing day-to-day operations, administrative systems, and special projects, freeing the Executive Director to focus on leadership, vision, counselor development, and strategic partnerships. The ideal candidate is highly organized, relational, and excited to work in a faith-based ministry context.

Culture and Personality Fit

The ideal candidate is a doer and implementer: someone who finds deep satisfaction in making things run smoothly, translating ideas into action, and keeping systems, people, and projects aligned with our mission. You don't need to be a counselor, but you do need to care deeply about people and the spiritual work behind what we do.

You'll work closely with our Executive Director, who is strategic and relationally focused. Your role will complement his strengths by ensuring our operations, communication, and logistics are dependable, efficient, and scalable.

We're looking for someone who is:

• Mission-aligned: You're motivated by ministry impact, not just efficiency. You care about people and see operational excellence as a form of service.
• Operationally gifted: You love details, systems, and processes—and you follow through until the work is done.
• Proactive and dependable: You anticipate needs and take ownership without needing to be micromanaged.
• Collaborative but decisive: You work well alongside others, but you can also make confident, wise decisions when delegated authority.
• Organized and steady: You bring calm structure and consistency to a fast-moving environment.
• Flexible and pragmatic: You're comfortable wearing multiple hats and finding creative solutions in a small nonprofit setting.
• Relationally intelligent: You communicate clearly, handle sensitive information with discretion, and value unity across the team.
• Growth-minded: You seek to improve systems and outcomes while respecting established processes and leadership structures.

Job Description

Key Responsibilities

Operations & Administration

• Oversee daily operational systems to ensure smooth functioning of the organization
• Manage facilities, office systems, and general logistics
• Oversee special projects, including planning and executing a variety of initiatives such as providing counseling in schools, seminars, or other community programs

Finance & HR Oversight

• Supervise Finance/Admin staff, ensuring accurate bookkeeping, payroll, and financial processes
• Manage HR administration, including hiring logistics, onboarding, benefits, staff documentation, and policy compliance
• Support staff performance processes and cultivate a healthy, collaborative workplace culture

Communications & Marketing

• Oversee HCS's website, digital presence, and marketing initiatives
• Supervise and develop communications workflow, ensuring clarity and alignment with HCS's mission and values for both internal team communication and external communications
• Support the execution of donor communications, special campaigns, and messaging for new programs

Systems & Process Improvement

• Evaluate operational systems (scheduling, admin workflows, internal communications) and recommend improvements
• Implement tools and processes that enhance efficiency and allow HCS to scale its impact

Mission & Culture

• Model and communicate HCS's mission, vision, and values in all aspects of work
• Foster a culture of excellence, integrity, and biblical care in daily operations

Qualifications

• Heart for people and alignment with HCS's biblical counseling approach
• Proven experience managing operations, administrative teams, or nonprofit programs
• Strong organizational, problem-solving, and project management skills
• Excellent interpersonal and communication abilities
• Self-starter, capable of executing initiatives independently and collaboratively
• Detail-oriented with a commitment to follow-through
• Strong written and verbal communication skills
• Comfortable with technology, websites, and digital communications tools

Preferred but not required:

• Experience in faith-based or counseling-related organizations

Spiritual Expectations

• Personal faith in Jesus Christ and commitment to biblical principles
• Desire to serve a ministry-centered organization with integrity and humility
• Ability to support a culture that values counseling excellence, compassion, and spiritual growth