Duties & Responsibilities:

• Make our team better
• Serve clients from the moment they have selected their plan as the lead relational ambassador of Powered By Text (PBT)
• Advise and consult customers regarding best use cases 
• Build relationships and care for clients
• Manage a large designated client load
• Sit in on sales or implementation calls as appropriate with the PBT team members to build relationships
• Meet with clients regularly via all appropriate communication methods, providing insight to strategically consider ways to use the PBT platform to reach the specific goals of each client
• Coordinate with appropriate team members at PBT to address and handle any customer concerns, software issues, or requests for additional capabilities 
• Increase PBT product utilization of existing customers appropriately 
• Ask for referrals and network with client connections to aid in cultivating new business for PBT
• Stay current with market trends, continuing knowledge and education appropriately 
• Exercise discretion and individual judgment concerning company matters of significance
• Perform additional duties as needed for the benefit of the company and clients
• Travel required as appropriate for the role outlined above