Job Summary:

The Front Room Lead oversees the visual presentation of the sales floor, ensuring an outstanding customer experience through efficient cashier operations and by managing students and staff on the sales floor.

Essential Job Functions:

• Provide customer service by greeting customers, responding to customer inquiries, and managing complaints.
• Maintains an organized sales floor by cleaning and organizing shelves, displays, and all other items on the sales floor.
• Accountable for the rotation of inventory on the sales floor.
• Collaborates with the Back Room Lead to ensure that all items are accurately priced.
• Verifies that the item count on the cart matches the production count provided by the backroom associate.
• Responsible for ensuring the accuracy of daily closing procedures, including researching overages and shortages.
• Maintains a clean exterior at the front of the store at all times, including windows, shopping carts, landscaping.
• The Front Room Lead ensures that the company's safety policies, programs, and procedures are followed on the sales floor by all employees and students.
• Accountable for documenting and reporting all accidents involving students, employees, and customers in accordance with company guidelines.
• Have the knowledge and training to oversee the operations of the store in the absence of the Store Manager.
• Notifies the Store Manager of any customer complaints and concerns related to employees or students.
• Other duties as assigned.

Physical Demands:

• While performing this job, the employee is required to stand, walk, handle or lift objects, reach with hands and arms, climb stairs, balance, stoop, and kneel. Most activities involve repetitive upper-body movement and bending. The employee must, on occasion, lift and/or move up to 50 pounds. This is a "hands-on" leadership position.

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