IT Operations Manager

Job Overview

The IT Operations Manager is responsible for the supervision, management, maintenance and security of our servers, desktops, information and communication systems, network infrastructure and related IT support services for East-West. The IT Operations Manager is responsible for the daily management of East-West's IT infrastructure to ensure continuous availability of applications, network and communications services, including management of East-West's virtualized servers and disaster recovery systems. The IT Operations Manager will continually seek opportunities to maximize security, reliability, scalability, availability, and supportability of East-West's IT infrastructure. Independent judgment and initiative are required to plan, prioritize, and organize a diversified workload under pressure and deadlines. A service-oriented mindset, good communications skills, attention to detail and a positive attitude are crucial to the success of this position. Some after-hours on-call services will be required.

Job Description

Essential Duties and Responsibilities

  • Ensure the continual functioning, security and availability of all IT systems
    • Monitor and proactively manage all IT systems (network, hardware and IT-managed applications)
    • Develop, review, test and certify all back-up and disaster recovery procedures and plans
    • Design and implement automation scripts to streamline repetitive IT operational processes, significantly reducing manual effort and minimizing the potential for human error
    • Support network access and interoperability of servers, PCs, Macs and mobile devices consistent with East-West policies and BYOD culture
    • Create, advise, implement, track and enforce standards and procedures for IT portfolio management
    • Maintain security and privacy of all information systems, communication lines, and equipment
    • Contribute to, maintain and implement best practices and written documentation for IT systems
    • Support field ministry technology needs as an advisor and service provider
    • Ensure consistent communications to all parties regarding service issues, maintenance issues and outages
Church Name: East-West
Location: Plano, TX
Website: https://www.eastwest.org/operations/

Job Type: Full-time
Role: OTHER
Salary: TO BE DETERMINED

Date Posted: 6 days ago