Job Overview

The Onsite Manager oversees the 24-hour safe house for survivors of human trafficking, ensuring a safe, supportive, and empowerment-based environment for the survivor. This role provides direct crisis intervention, advocacy, and guidance for participants accessing financial aid, legal protections, and community resources. This position provides leadership to the operations and program teams through supervision of staff, coordination of food services, reports, grants management and program evaluation, electronic system tasks, human relations duties, and serves as volunteer point of contact. This role oversees all shelter activities and resident care while supervising staff and volunteers, providing both administrative and managerial oversight of the residential program. As a key member of the team, the Onsite Manager collaborates with community service providers to coordinate wraparound support for residents. The Onsite Manager combines professional expertise with compassion—leading with structure and accountability while fostering safety, dignity, and empowerment for every survivor in the home. Other duties as needed.

Job Description

Summary of Responsibilities

• Managing the day-to-day operations of the program house
• Supervises the human trafficking advocates, case manager, and volunteers
• Determines the program schedules, curriculum, and resources
• Provides direct support and counseling to residents using trauma-informed practices
• Schedules and coordinates staff coverage to ensure 24/7 residential supervision
• Responds to emergencies, de-escalate conflicts, and implements safety protocols
• Coordinates with law enforcement, healthcare providers, and crisis services when necessary
• Oversees the Referral/Intake and Exit decisions and process
• Partners with HR regarding the hiring/training/evaluation/discipline/terminating processes with program staff
• Manage the food services for the program house (inventory, planning, and ordering)
• Grant reporting and program evaluation – collect data and share data as needed with evaluator
• Providing quality customer service to clients
• Serve as point of contact for all volunteers and maintain records of volunteer service (e.g. service dates, roles, hours, etc.)
• Work with databases to ensure staff compliance and utilization
• Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
• Aids in staff orientation, training, and well-being
• Function as liaison between professionals, community groups and businesses and other agencies.
• Assists with preparing and completing monthly and quarterly reports, as needed. Send notifications of reports needed.
• Assist with financial management and reporting:
  • Manages house budgets, petty cash, receipts, and supply ordering.
  • Prepares and submits regular financial reports for grants, ensuring compliance with all funder requirements.
  • Works closely with the Operations Team to monitor expenses, ensures resource allocation is within budget, and proposes adjustments as necessary.
• Coordinates inspections and services for the program house
• Oversees the maintenance, supplies, and domestic operations of the residence and any associated assets (vehicles, etc.)
• Ensures confidentiality of records, property, and conversations.
• Remains on call 24/7 (7 days a week) to support staff scheduling conflicts and emergency crisis support for residents.
• Oversees the recording of and systems associated with tracking program activities, resident data, and interactions
• Produces program outcome reports for the Department of Children and Families
• Perform other job-related duties as assigned

Skills and Expectations

• Managing safe house operations and ensuring compliance with internal policies, DCF regulations, and grant requirements
• Supervising and evaluating staff, coordinating schedules for continuous coverage
• Collaborating with community partners to enhance service delivery
• Fostering a professional, culturally inclusive, and compassionate team culture
• Data-driven program oversight, staff development, and training
• Ability to adapt to frequently changing priorities and handle crisis situations
• Must have knowledge of trauma-informed practices

Qualifications

• Current, active Florida license as one of the following: LCSW – Licensed Clinical Social Worker or LMHC – Licensed Mental Health Counselor (required).
• Minimum 2+ years of experience in residential, counseling, social work, or human services setting working in anti-human trafficking, substance use, victims of crime, domestic violence, at-risk youth, or similar social services field (Experience working in a residential program preferred)
• Detail-oriented
• Skilled in leading effective psycho-educational and recovery groups
• Experienced in leading teams of staff and fostering healthy culture
• Ability to manage multiple priorities with professionalism and discretion.
• Strong financial acumen for reporting of metrics and financial outcomes
• Knowledge of/experience with trauma-informed therapeutic approach and can execute and lead the organization with best practices
• Experience with case management practices and record keeping
• Experience with problem solving, conflict resolution, and crisis management
• Ability to effectively engage and collaborate with community partners
• Proficiency in Google Workspace and case management software
• Excellent time-management and organizational skills
• Excellent oral and written communication skills
• Must demonstrate a willingness to work in a faith-based organization
• Must have a valid state driver's license
• Successful completion of a level 2 criminal background check