The Operations Manager is a role responsible for ensuring the smooth and efficient execution of daily work. This position supports the Operations and Development efforts managing logistics, overseeing workflow processes to enhance productivity, facilitating seamless communication. This role is crucial in maintaining the organization's operational integrity, enabling us deliver high-quality constituent relations and meet the organizations' strategic objectives.

The AMAA is a religious charitable non-profit headquartered in Paramus, NJ, in the United States, with offices in Armenia. The purpose is to serve the physical and spiritual needs of people everywhere, both at home and overseas. To fulfill this worldwide mission, AMAA maintains a range of educational, evangelistic, relief, social service, church, and childcare ministries in 23 countries around the world.

The ideal candidate has an eye for detail and a passion for organizing and streamlining workflows & processes in a collaborative environment. The position reports to the Director of Operations & Donor Relations.

• AMAA is looking for a highly motivated and organized individual, who is passionate about nonprofit work, and has excellent written and verbal communication skills.
• Experience working with donor databases/CRM systems, such as DonorPerfect, is preferred.

Responsibilities

• Create new and enhance existing Standard Operating Procedures for internal processes
• Maintain the organizational calendar and schedule team-wide meetings
• Assist with scheduling team-wide professional development trainings
• Manage the approval process for contracts and maintain a vendor-contract management system
• Provide technical support for technology hardware and software and serve as liaison with the program's IT support provider
• Organize logistics for new staff and train new staff on program systems including software, administration, and other office operations as needed
• Provide support with event travel arrangements, hotel bookings, conference registrations, and other travel logistics
• Assist in database management and donor record updates
• Research and identify new grant and/or funding opportunities
• Support writing and editing grant proposals and reports
• Research corporate and non-profit partnerships that both generate revenue and provide strategic programmatic support
• Other duties as assigned

Qualifications

• 4 years of administrative, non-profit or other related experience
• Bachelor's Degree

· Proficient in Microsoft 365 (especially Word and PowerPoint), Canva, Adobe Suite, Google Workspace

· Experience working with donor databases/CRM systems, such as DonorPerfect

Strong writing skills and proven ability to synthesize information from various sources

· Travel as needed

· Knowledge of Armenian desirable2.