Job Overview

Responsible for

1. Facilitating the use of excellent, dynamic, and innovative technologies to support Crossroads worship gatherings and special events.
2. Providing technical and leadership support in collaboration with the Central Tech Director for tech and production team members.
3. Assisting with Technology / IT resources and strategies across all Crossroads campuses.

Job Description

KEY RESPONSIBILITIES:

• Lead and support weekend production teams, including staff, leaders, volunteers, and interns, fostering a culture of excellence, empowerment, and positivity.
• Collaborate with the Central Tech Director to guide team well-being, develop dynamic audiovisual content, and contribute to worship planning and special events.
• Oversee and maintain technology systems across ministry areas, including IT infrastructure, production equipment, and network systems.
• Implement and manage systems for equipment purchasing inventory, maintenance, and ongoing tech support and training at the campus level.
• Actively engage in church life and production culture, modeling high standards for workspace organization and contributing to the growth of the production environment.
• All other duties as assigned.

WEEKEND SERVICES

• Implement systems for Production Arts recruitment and onboarding at all campuses.
• Secure that Production Art teams are in place for assigned campus and that substitute team members are scheduled as needed.
• Ensure that all production elements are in place and volunteers are fully engaged and communicated with.
• Assist the team in coordinating service elements on a technical level & brainstorming creative idea.
• Collaborate with the Central Tech Director to produce high-capacity team members and high excellence in all the production aspects of the weekend experience.
• Be present at rehearsals to coach/train volunteers.
• Assist with the creation of set designs across all campuses and provide volunteers and technical support.
• Recruit and Build teams for Production areas

EQUIPMENT MAINTENANCE

• Establish and maintain processes for use of equipment and software.
• Provide/Manage video and technical system maintenance/upgrades for your campus and all meeting space venues (campus auditoriums, classrooms, kid's rooms, etc.).
• Maintain an equipment repair log and inventory.
• Assist with changes to video/streaming innovations and future implementation.
• Consistently look for updates on software and hardware.
• Provide leadership for installation of tech at your campus, and all Crossroads campuses as needed.

IT

Assist Central Tech Director to:

• Lead and manage IT operations and infrastructure across all campuses, including systems, networks, security, disaster recovery, and business continuity planning.
• Collaborate with leadership and departments to align IT strategies with organizational needs, oversee technical projects, and support production and communication systems.
• Ensure effective use of business systems (e.g., Google Workspace), enforce security protocols, manage vendor relationships, and support telecommunications and document management systems.

OTHER

• Meet regularly with Central Tech Director for oversight, discipleship, and leadership development.
• Attend staff meetings, service programming, creative meetings and others as determined by Global Production Director.
• Provide volunteers and technical support for meetings and events (i.e. classes, funerals, weddings, conferences, concerts, etc.) and coordinate assistance for video production of special events, as needed.
• All other duties as assigned.

PERSONAL PROFILE

• Self-starter with the ability to prioritize projects and able to utilize creative problem-solving skills.
• Mobilizer and multiplier. Not only attracts followers but can turn them into teams of leaders.
• Aesthetic Eye. Able to add beauty and dynamic expression to our technical production elements.
• Teachable leader who diligently grows craft, knowledge and leadership, as well help others to grow and develop.
• A refiner. Actively pursues growth in character, chemistry (team) and competence (expertise in technical role).
• Not a lone ranger maverick, but someone who enjoys creating teamwork and community.
• Passionate vision for implementing technology to enhance Crossroad's existing ministries.
• Remains calm and works well under pressure.
• Someone who serves with a positive attitude and a ‘can-do' spirit.
• Humble and servant-hearted listener. Enthusiastic about improvement.
• Innovative, progressive and future-minded.
• Strong Communicator able to teach and maintain systems/processes.
• Passionate about the seamless execution of details.

QUALIFICATIONS:

• Have an intimate and growing personal relationship with Jesus Christ.
• Be fully committed to living a godly life both in public and private. A person of character and demonstrated lifestyle of integrity consistent with Biblical principles (1 Tim. 3:1-7).
• Be fully committed to his/her family by lovingly leading his/her spouse and children in life and ministry.
• Be willing to join the family of Crossroads Community Church as a member.
• Agree with overall ministry philosophy and direction of Crossroads. Demonstrate enthusiasm for the mission and vision of Crossroads and actively engage in church and personal efforts to live out and further them.
• Be committed to the ministry of Crossroads Community Church and see his/her role as one of shepherding and guiding Crossroads tech team members to be fully devoted followers of Jesus Christ.
• Sees himself/herself as leader of leaders as well as a team player who is willing to work within the boundaries of the pastoral staff, elder board, and leaders in the ministry.
• A team player able to serve collaboratively with multiple leaders.
• An adventurous spirit, willing to take appropriate risks.
• A desire to remain current and up to date on fresh, exciting technologies as they become available.
• A multi-faceted knowledge of Information Technology systems and infrastructure.
• A multi-faceted knowledge of media and the latest technology in worship, including lighting, digital audio consoles, com systems, multi-tracks, in-ear systems, soundscapes, planning center, livestream technology, video projection, signal flow, etc.
• Able to learn and master new technology quickly and thoroughly.
• Excellent written and verbal communication skills required.
• Must be able to lift and/or move at least 35lbs. and stand for long stretches of time.
• 4+ years of technical and or production experience, preferably at a church of 1,000 or more.
• Bachelor's degree in related field is a plus.

PREFERRED PROFESSIONAL KNOWLEDGE AND EXPERIENCE:

Production Arts

• Canon cameras, PTZ robotic cameras, Panasonic broadcast cameras
• Professional audio consoles & systems (i.e. Allen & Heath)
• Dante
  • ands lighting consoles and Vista
  • Professional production-style video switchers and Blackmagic interfaces
  • Various professional intelligent and conventional lighting fixtures and hazers
  • Professional audio processors, hearing assist systems, amplifiers, loudspeakers, wireless systems and RF coordination.
  • 70V distributed audio
  • Component level troubleshooting and repair for electronic equipment
  • Clear-Com Intercom systems
  • Multitrack systems
  • ProPresenter and other Renewed Vision products
  • Resi
  • Planning Center Online
  • Apple hardware and networking
  • Experience with non-linear editing software and DAWs
  • Experience with both DSLR and ENG-style cameras
  • Adobe Creative Suite

  Information Technology

  • iOS workstations
  • Proficiency in Mac OS X
  • Google Workspace
  • Printing systems
  • Network setup and topology
  • Cybersecurity
  • IT security & storage systems
  • DHCP
  • DNS
  • Backup and Restore methodologies