Job Overview

Do these questions hit home?

• Do you want your tech and problem-solving skills to serve a mission with eternal impact, not just another company's bottom line?
• Are you the kind of person who loves making systems run smoothly so that others can thrive in their calling?
• Do you get energized by solving puzzles, streamlining workflows, and helping people get the most out of technology?

If you find yourself nodding, this might be the role where your gifts and your faith meet.

Why This Role Matters

ABWE exists to fulfill the Great Commission by multiplying leaders, churches, and missions movements among every people. Behind every missionary, every outreach initiative, and every gospel opportunity, there's a need for reliable tools and systems.

That's where you come in. As Rock RMS Administrator, you'll be the gatekeeper and guide for ABWE's Rock platform — ensuring it's used strategically, securely, and effectively across the organization. By helping staff and missionaries maximize Rock, you'll directly enable ministry to expand and thrive.

What You'll Do

This isn't just about managing tickets — it's about stewarding a vital system that undergirds global ministry. You will:

• Safeguard & Support: Act as the trusted gatekeeper for Rock requests, ensuring the system stays aligned with ABWE's mission.
• Solve & Serve: Troubleshoot issues quickly and graciously, helping staff and missionaries overcome tech roadblocks.
• Improve & Innovate: Keep an eye on Rock's features and updates, recommending enhancements that make ministry more effective.
• Guide & Document: Create clear processes, documentation, and workflows that empower users.
• Build & Configure: Use no-code/low-code tools in Rock to set up event registrations, forms, dashboards, and more.

Who You Are

You're more than a technician — you're a problem solver with discernment, persistence, and a heart to serve. The right candidate will resonate with these qualities:

• A joy-filled faith in Christ and a desire to use your skills for Kingdom impact.
• Strong troubleshooting and problem-solving instincts, with attention to detail and follow-through.
• A collaborator and communicator who can translate tech into plain language.
• Someone who evaluates requests wisely, balancing what's possible with what's mission-critical.

What You Bring

Must-Haves:

• Familiarity with CRM systems and database administration.
• Basic knowledge of HTML/CSS, Lava scripting, SQL, and JavaScript.
• Ability to pass a background check and clearances required by the Commonwealth of Pennsylvania.

Nice-to-Haves:

• Prior Rock RMS administration experience.
• Experience documenting workflows and providing user training.

Why Join ABWE?

• Purpose-driven work: Every project you complete fuels the spread of the gospel worldwide.
• Growth opportunities: As Rock evolves, so will your role — with space to learn, adapt, and expand your skills.
• Community of faith: You'll work alongside teammates who share your commitment to Christ and to one another.
• Balance: While the mission is global, your role is rooted in a supportive, steady work environment.

Ready to Apply?

If this sounds like the place where your tech skills and your calling align, we'd love to hear your story. Apply today and help us equip missionaries and ministries with the tools they need to change the world.

Job Description

Job Summary/Primary Role: The Rock RMS Administrator will serve as the gatekeeper of ABWE's Rock RMS platform, ensuring the system is used effectively, securely, and strategically across the organization. This role will oversee requests, provide support, document processes, and maintain holistic awareness of Rock's features and updates. The Rock RMS Administrator will support staff and missionaries with troubleshooting, feature requests, and process improvements, while partnering with the Director of Technology Operations to align system use with ABWE's broader mission. This role is ideal for someone who can wisely evaluate requests and make sound decisions, while also having the persistence to see projects through to completion with excellence.

Essential Functions and Responsibilities include but are not limited to:

• Acts as gatekeeper for Rock requests, maintaining system integrity and organizational alignment.
• Provides troubleshooting support and resolves user issues in a timely, service-oriented manner.
• Maintains holistic awareness of Rock features and updates, recommending solutions and enhancements as appropriate.
• Processes and evaluates initial feature requests from staff and missionaries.
• Documents and communicates clear processes and workflows for staff and missionary users.
• Provides regular Rock RMS training to staff and missionaries to encourage user adoption of features and functions.
• Supports CRM administration functions as needed.
• No code/low code configuration of Rock RMS features.
• Creates and edits event registrations, forms, dashboards, and other tools within the Rock ecosystem.
• Performs other duties or special projects as required or as assigned.

Qualifications: Ability to pass background check and all necessary clearances as mandated by the Commonwealth of Pennsylvania.

Education: Bachelor's Degree in Information Systems, Computer Science or related field, or equivalent work experience.

Minimum Prior Experience:

• Familiarity with CRM systems and database administration.
• Basic knowledge of HTML/CSS, Lava scripting (preferred), SQL, and JavaScript.
• Request intake & evaluation: translating user needs into clear acceptance criteria and documenting processes/workflows.

Preferred Prior Experience:

• Prior Rock RMS administration experience.
• Experience documenting workflows and providing user training.
• 2+ years administering a cloud CRM or church-management platform (Rock RMS, Salesforce, CCB, Planning Center, etc.), focusing on configuration and user support.
• Ticket triage and resolution (Tier 1) using a helpdesk tool, with clear, service-oriented communication.

Necessary Attributes:

• Joy-filled personal faith rooted in Jesus Christ and a heart to serve.
• Able to maintain information and documents that are highly confidential.

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and collaboration skills.
• Proven ability to evaluate requests with discernment and prioritize effectively.
• Detail-oriented with a commitment to follow-through and completion.

Christian Life: ABWE is a Christian organization, and it is necessary that employees possess and maintain a lifestyle that is above reproach. Employees are encouraged to participate in staff events including corporate and departmental prayer times and staff meetings and lunches.

All ABWE employees must:

• Be a believer in the Lord Jesus Christ and able to articulate a personal testimony of salvation.
• Be walking in Christ-like obedience to Biblical standards in ways that evidence a transforming relationship with Jesus Christ, particularly as outlined in ABWE's Christian Code of Conduct.
• Be a current and active member and/or regular attendee of a like-minded local church that aligns doctrinally with ABWE.
• Be able to fully support ABWE's mission, vision, core values, Statement of Faith, and ministry philosophy.
• Be able to follow all guidelines set forth in the ABWE IHQ Staff Handbook.

Physical Demands and Work Environment: The physical demands are minimal and typical of similar jobs in comparable organizations, including extended periods of time sitting at a desk. The work environment is representative and typical of similar jobs in comparable organizations. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.