WDA SERVICES COORDINATOR

Status: Part-time (28/hrs per week)

Compensation: $1,680 – $2,100 per month

Location: Onsite at WDA HQ in Fayetteville, GA

The WDA Services Coordinator is responsible for providing excellent care and service to WDA's staff, donors, customers, and vendors to optimize WDA's mission to fulfill the Great Commission.

The Services Coordinator helps take care of WDA's HQ office site and assists those who interact with the WDA main office – staff, donors, customers, and vendors – seeking to meet their needs or connect with the person or department that can best serve them.

Additionally, the Services Coordinator will maintain the office facility, assist with administrative projects around the office, and aid in special events. The Services Coordinator will report to the Director of Operations.

Qualifications:

• Christian / Passionate about discipleship
• Humble, compassionate & focused work ethic
• 2-3 years administrative or office management experience
• Excellent & joyful customer service skills
• Able to model high morale & contribute positively to WDA's culture
• Ability to meet deadlines with high attention to detail
• High integrity and discretion
• Must have reliable transportation to/from the office & to run office errands as needed (minimal)
• Accounting & financial background a plus (not required)
• Social Media or graphic design experience a plus (not required)

Position Duties + Responsibilities

The Services Coordinator position holds a variety of responsibilities ensuring that the office's needs and people's needs are being met in a smooth, efficient, and responsible manner that brings glory to God. This person must be trustworthy with confidential financial information and must bring a level of drive, joy, and excellence to work. Must possess strong customer service skillset and experience. Areas of responsibility will include:

Office & Staff Support:

• Responsible for maintaining a welcoming, clean, and professional environment.
• Ensure that supplies are well stocked, group meeting rooms and common areas are well-maintained and stocked, and special events or meals are set up and torn down.
• Helps contribute to a high positive morale among staff and constituents.
• Ensure phones & front doors are always covered, offering assistance. One will be the face and voice of WDA when people come in or call in!
• Assist with garbage removal, office sorting, and clean up as needed for monthly luncheons.
• Communicate as needed with HQ staff about upcoming events, meals, activities, etc.
• Manage paper, envelope & grocery restock.
• Manage/respond to WDA's general information email account.
• Address personal conflict, confusion, or miscommunication quickly and directly (in person).
• Order supplies & food as needed for meetings & events.
• Provide administrative support as needed.
• Stop by the post office or other venues as needed.
• Upload recorded staff meetings or minutes to staff shared drive or to WDA's youtube account as appropriate, then email video link & pertinent attachments to staff.
• Pray with others as prompted by the Holy Spirit.

Donor Services:

• Assist donors with transactions over the phone.
• Manage/respond to donor inquiries.
• Complete IRA QCD letters as needed.
• Follow up with failed transactions via phone & email every week (keep it at zero). Provide backup donation entry as needed.
• Assist with donor thank you cards as needed.

Orders/Inventory Management:

• Assist customers & process orders. Fulfill through Kindle Direct Publishing.
• "Fulfill" Neon orders every day (keep the dashboard at zero).
• Keep book inventory stocked & updated.Manage book inventory count in Neon.
• Develop or update Neon products and website product pages for new books, PDFs &other store products.

Event Coordination:

• Assist WDA in putting on special events, including but not limited to set up & tear down, ordering materials & supplies, obtaining quotes

Administration & Special Projects:

• Assist on various special projects (usually 1 thing at a time). Examples of Special Projects are based on skillset and availability. This may include:
  • Bookstore Product Pages on website
  • Uploading Stories & blogs to website
  • Mailing Lists / Bulk Mail
• In addition to the areas above, the WDA Services Coordinator is expected to assist on any tasks assigned by the direct supervisor.

TO APPLY, submit CV and Cover Letter.