Esther's Home On-Site Program Manager

About Mirror Ministries

Mirror Ministries' mission is to respond to domestic minor sex trafficking with the love of Christ through local education, intervention, restoration, and aftercare. This mission has led us to establish Esther's Home, a place where up to five girls aged 11-17 can live for a year or more to achieve restoration from being trafficked. Esther's Home provides comprehensive residential and therapeutic services while fostering and maintaining a trauma-informed, safe, clean, abuse-free home. Mirror Ministries is a Christian organization dedicated to serving people of all faiths and backgrounds.

On-Site Program Manager Job Summary

The On-Site Program Manager will have the rare opportunity to participate in the grand opening of Esther's Home, working closely with the Executive Director to achieve state licensure, hire and train the inaugural Esther's Home team, and set the tone for the home, the staff, and survivors who will soon occupy it.

Responsibilities:

● Work with the Executive Director and the Board of Directors to finalize the Policy and Procedure manual with a focus on phases of client care, a specific resident allowance policy, and any additional Esther's Home-specific trauma response (behavioral) support to be included.

● Apply for, achieve, and maintain Washington State staffed residential home licensure through DCYF, keeping scrupulous records of all legal and regulatory compliance.

● Model strong rapport and trust-building skills for Resident Advocates using trauma-informed engagement practices and a strengths-based approach with residents who have experienced significant trauma.

● Foster a nurturing, dynamic, and constructive environment for residents; ensure a safe, home-like atmosphere where residents can feel that the residents are not at risk for abuse.

● Support Case Manager and Resident Advocates with resident crisis intervention and behavioral redirection.

● Ensure awareness of resident whereabouts (and line-of-sight supervision as necessary); review and/or complete related documentation as required.

● Coach Resident Advocates on the engagement, support, and coaching of residents on healthy participation in the life of the home; oversee resident progress on independent living skills, including but not limited to personal care and food preparation.

● Continuously model positive behavior, communication, and coping skills using de-escalation, mediation, and problem-solving skills.

● Ensure new staff members and volunteers are trained on all aspects of resident care and relevant EH operations with support from the Operations Manager.

● Screen or review and approve all prospective residents; ensure the residents receive an orientation.

● Review and approve all initial and updated service and safety plans.

● Alongside the Therapeutic Program Manager, work closely with on-site providers such as mental health therapists, equine and horticultural therapists, teachers, and outside trainers to ensure resident health, safety, and the highest quality and continuity of care.

● Be available for after-hours emergencies.

● Respond to emergencies both on and off-site (such as resident community outings).

● Facilitate staff meetings, house meetings, and resident-specific interdisciplinary meetings.

● Check-in/debrief with Staff and Volunteers after significant incidents or when otherwise helpful; review and approve incident reports.

● Ensure mandated reporting occurs; reinforce the importance often.

● Conduct and document Case Manager supervision twice per week or coordinate w/contracted Master's Level therapist for the same as required by the State.

● Ensure adherence to Policies and Procedures.

● Ensure the safe, secure storage and administration of resident OTC and prescribed medications.

● Dispense medication (as needed) and complete related documentation; perform medication reconciliation and upload forms according to policies and procedures.

● Oversee and ensure the safety and cleanliness of the facility in accordance with agency protocols and State requirements. Report all required State facilities management and resident data.

● Facilitate State-required fire and other emergency drills.

● Make and post the staff schedule, approve timesheets, minimizing OT costs.

● Make and post the resident daily schedule, including activities.

● Make and post the meal schedule.

● Coordinate and approve all on and off-site activities.

● Ensure continuous availability and provisions of regularly scheduled meals and emergency food, water, clothing, blankets, and any other client needs.

● Review and ensure accurate and timely case records, progress notes, logbooks, and other required documentation with data entry in the client management system.

● Be prepared to participate in or oversee meal preparation for up to 10 clients and staff, depending on the shift.

● Ensure transportation for resident outings and appointments; ensure safe operation of the agency vehicle in accordance with State law and agency policy.

● Ensure adherence to organizational policies and procedures around client confidentiality in any kind of communication.

● Maintain healthy boundaries and self-care; support healthy staff boundaries and self-care.

● Embrace and promote Mirror Ministries' vision and mission in the community.

● Other duties as assigned.

Qualifications:

Required:

● Bachelor's Degree in Human/Social Services or a related field from an accredited school

● Minimum of two years experience in Social Services in the role of Advocate, Youth Counselor, or Case Manager with at-risk or vulnerable populations, particularly those who have been victims of sex trafficking or other violent crime

● Prepared for regular after-hours supervision support

● Must have an active and vital relationship with Jesus and be a part of a supportive faith community outside of Mirror Ministries

● Must agree with the statement of faith

● Must have reliable transportation, current auto insurance, and a clean driving record

● Must be comfortable with a wide range of responsibilities

● Must be a professional, teachable, and humble servant leader

● Possess excellent interpersonal and supervision skills as well as professional verbal and written communication skills

● Knowledge and experience working with disadvantaged young people in the areas of sexual abuse and assault, child abuse/neglect, domestic violence, crisis intervention, juvenile justice, substance abuse, mental health issues, public assistance rights, and/or family dynamics

● Willingness and ability to learn specifically about the Commercial Sexual Exploitation of Children (CSEC)

● Understand complex trauma and its impacts on the brain and behavior; ability to implement knowledge of trauma-informed care in resident services

● Ability to respond to and coach others in responding to crisis and/or escalated behavior response with calmness, confidence, and understanding

● Ability to organize, discern, and problem-solve creatively and under pressure

● Experience and willingness to conduct presentations and training to large groups

● Detail-oriented, able to build forms, processes, and systems

● Working knowledge of Microsoft Office Suite

● Flexibility and ability to respond to leadership directives promptly

● Must be faithful and committed to the role in a consistent manner

Preferred:

● Master's Degree in Human/Social Services or related field from an accredited school

● Two or more years of experience in Social Services in the role of Advocate, Youth Counselor, or Case Manager with at-risk or vulnerable populations

● Knowledge and experience working with disadvantaged young people in the areas of sexual abuse and assault, child abuse/neglect, domestic violence, crisis intervention, juvenile justice, substance abuse, mental health issues, public assistance rights, and family dynamics.

● Specific knowledge and experience in CSEC dynamics, advocacy, and service provision

● Experience with children/youth who have experienced CSEC

● Previous residential experience

● Familiarity with Tri-Cities agencies, law enforcement, and service providers

● Bilingual

Reports to: Executive Director

Schedule: Typically, 8 am-5 pm weekdays- flexible for weekend and evening events or covering shift gaps

Location: Based out of Mirror Ministries Esther's Home, rural Franklin County, Washington

Position: Full-time, exempt, salaried

Compensation: $59,000 – $63,000 – dependent upon experience

Additional Benefits: 9 paid holidays, 100 hours (2.5 weeks) of paid time off per year, company-supplied computer and phone, and medical stipend. Therapeutic CEU training and support provided.

An Equal Opportunity Employer

In accordance with Washington state laws, Mirror Ministries does not discriminate because of race, creed, color, national origin, sex, honorably discharged veteran or military status, sexual orientation, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal in serving victims and survivors of human trafficking. As a Christian ministry, Mirror Ministries do uphold and require a signed Belief Statement for all our Board, Staff, and Volunteers. Because of the grace Mirror Ministries have been given, Mirror Ministries extend that grace to any and all victims/survivors of human trafficking, regardless of their life circumstances and/or beliefs.