IT Tech 1

Job Overview

The Tech 1 is an assistant and key worker in the Informational Technology team. They provide user tech support and training, maintain equipment, service help tickets, and work with the Director of IT to ensure all students and staff have effective working technology equipment and systems. This is a mid-level position, which requires steady growth, comparable to District needs.

Job Description

General Responsibilities and Essential Duties – Specific to This Position

• Collaborate and work closely with the Director of IT to ensure system functionality and address technical issues.
• Provide technical support. Assist users with common technical/technological issues related to school tools and platforms.
• Provide assistance and guidance to educators and students on how to use various technology tools effectively.
• Provide Audio Visual (AV) support. Fulfill projector/display and audio needs on campus, including events.
• Maintain records of help tickets to create a solutions knowledge base.
• Help create user guides, teaching tools, and FAQs for common issues and tools.
• Assist with equipment maintenance and set up of classroom technology and equipment.
• Help to maintain an up-to-date inventory of school-owned equipment and licenses.
• Other duties as assigned by the Director of IT or Superintendent.