Part-Time Sunday Technology Support Specialist

Job Overview

Part-Time Sunday Technology Support Specialist: Deliver dependable and practical
technical support to staff, volunteers, and visitors on Sunday mornings between 7:00 a.m.
and 12:00 p.m. Provide first-level troubleshooting across defined Sunday morning support
areas, including check-in kiosks, Zebra label printers, basic computer issues, and media
operations support. Troubleshoot common computer issues. Assist with audio, video, and
lighting needs. Support check-in printer and kiosk readiness by restarting computers,
checking label printer sensor alignment, verifying labels are loaded and feeding correctly,
calibrating printers, printing test labels, and escalating issues when needed.

Job Description

Part-Time Sunday Technology Support Specialist: Deliver dependable and practical
technical support to staff, volunteers, and visitors on Sunday mornings between 7:00 a.m.
and 12:00 p.m. Provide first-level troubleshooting across defined Sunday morning support
areas, including check-in kiosks, Zebra label printers, basic computer issues, and media
operations support. Troubleshoot common computer issues. Assist with audio, video, and
lighting needs. Support check-in printer and kiosk readiness by restarting computers,
checking label printer sensor alignment, verifying labels are loaded and feeding correctly,
calibrating printers, printing test labels, and escalating issues when needed. Respond
promptly and professionally to Sunday morning support requests from staff, volunteers,
the security desk, children's ministry/check-in teams, and media teams. Document
recurring problems, temporary fixes, equipment failures, and unresolved issues;
communicate follow-up needs to the Director of Media and appropriate Technology staff.
Must be comfortable responding quickly to issues while services, classes, and visitor
facing ministry activities are in progress. The role will coordinate with Technology staff,
ministry leaders, security personnel, and outside support providers as needed to restore
service or communicate follow-up items.

High school diploma or equivalent required; hands-on experience preferred. Practical
experience troubleshooting computers, monitors, printers, tablets, TVs, cables, and basic
network-connected devices. Familiarity with Windows, Mac, or smilar computer
environments, including restarting devices, checking connections, navigating basic
settings, and recognizing common user-facing problems. Ability to learn documented
procedures for kiosk and Zebra label printer troubleshooting and follow checklists under
time-sensitive Sunday morning conditions. Strong customer-service orientation, patience,
and clear communication with staff, volunteers, visitors, and non-technical users.

This position is a regular part-time non-exempt, hourly position eligible for overtime and
will require five to fifteen hours a week, which will include working on Sunday mornings
between 7:00 am – 12:00 pm. This position is not eligible for PTO or benefits.