Core Responsibilities

• Provide biblically based, compassionate, Christ-centered pregnancy coaching and Gospel conversations (as able) to callers.
• Provide effective connecting conversations that facilitate meaningful support and education to assist callers in making life-affirming decisions.
• Provide education about pregnancy, fetal development, abortion procedures and risks to callers using medically referenced resources.
• Maintain a good working knowledge and remain up to date on of all education tools, including but not limited to PDL Desk Reference Guide and PDL website.
• Remain up to date on PDL referral resources, including, but not limited to: pregnancy centers and churches.
• Provide referrals for care and other support to callers, as indicated.
• Maintain effective and timely courtesy call follow-up, as permitted by caller.
• This includes, but is not limited to, responding to caller communications (text, email, call
• back) the same day, or within 24 hours.

Additional Job Responsibilities

• Effectively complete all facets of the call including: provision of options coaching, referrals for further support and care, creation of the call record, data entry, and documentation of any courtesy call/text/email follow-up.
• Attend weekly PDL staff meetings and bi-weekly one-on-one meetings with the supervisor.
• Attend morning devotions (remotely) with Care Net National staff as supervisor assigns.
• Assists other program staff members as directed by PDL Director.
• Other responsibilities as assigned by the PDL Director.

Conference and Other Events

• Travels to and performs duties, as assigned, at the Care Net annual conference, and/or other national trainings.
• Remote position requires travel to attend quarterly four-day trainings.

Position Requirements

• Is a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord
• Keeps Christ central in our individual and corporate lives and shares the Gospel of Jesus Christ.
• Attends and participates in daily staff devotions, regular prayer, and fasting
• Possesses a strong commitment and dedication to Care Net's pro-life position and related sexual purity/health issues.
• Agrees with Care Net's Statement of Faith and Mission/Vision, and will seek to conduct him or herself according to the Core Values and Employee Conduct Policy.

Qualifications

• Minimum one year of experience as a volunteer or employee in some Pregnancy Center ministry capacity.
• Strongly skilled in interpersonal communication, active listening, coaching, organization, and problem-solving.
• Ability to carry out responsibilities with minimal supervision.
• A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Excels at operating in a fast-paced, community environment.
• Excellent people principles, open to direction and collaborative work style, and commitment to getting the job done effectively.