Welcome and Service Coordinator

Job Overview

The coordinator builds healthy teams, establishes sustainable volunteer systems, and supports ministry leaders with event logistics. Overseeing all on‑campus events, this role partners closely with the Church Hostess, ministry leaders, and Facilities to ensure events are welcoming, well‑organized, and aligned with the church's mission. Success in this role requires strong systems of thinking, hands‑on leadership, and a heart for equipping teams to help people feel welcomed, wanted, and prepared to serve with excellence.

Job Description

QUALIFICATIONS & REQUIREMENTS

Education

• Associate or bachelor's degree preferred

• Minimum 3 years of experience in event planning and training/developing volunteers

Experience & Skills

• Demonstrated event planning experience and team development abilities

• Strong organizational and multitasking skills

• Excellent written and verbal communication skills

• Proficiency with Microsoft Office, email, and general office technology

• Familiarity with CRM and project management platforms

• A collaborative, positive, service-oriented spirit

• A relational leadership style that inspires, supports, and brings out the best in others

Spiritual & Church Requirements

• A committed evangelical Christian in agreement with Orangewood Church's mission

• Active member of Orangewood (or willing to become one)

• A trustworthy and supportive presence for pastors, staff, and volunteers

• Availability on Sundays, weekends, and occasional evenings; attendance at staff meetings

PRIMARY RESPONSIBILITIES

Volunteer Engagement & Development

• Create clear written role descriptions, communication workflows, and training materials

• Recruit, train, schedule, and supervise volunteers on hospitality and events teams

• Facilitate background checks and maintain volunteer records

• Meet regularly with volunteers and staff to coordinate schedules and expectations

• Learn volunteers' spiritual gifts and individual strengths to place them in roles that fit their skills, wiring, and interests

• Lead and encourage greeters, ushers, welcome center teams, and coffee/food teams to ensure every person feels welcome

• Organize annual volunteer appreciation initiatives and evaluate volunteer programs for effectiveness, including surveys and data analysis

• Collect volunteer stories and testimonials for Communications

Events Coordination

• Partner with the Church Hostess to coordinate for special events such as Advent, Holy Week, funerals, weddings, festivals, and VBS; oversee setup/cleanup and maintain hospitality supplies within budget and safety guidelines

• Coordinate event/meeting setup and cleanup in partnership with the Facilities team

• Work with ministries and Facilities to plan and execute church events: room reservations, volunteer staffing, food and beverage planning, and logistics

• Maintain clear communication with staff, volunteers, partner ministries, and other churches via email, text, and direct outreach

• Manage budgets and expenses for church events and volunteer systems; provide quarterly reporting on outcomes, participation, and costs

KEY TRAITS FOR SUCCESS

• Clear, consistent communication with the ability to adapt to different audiences and repeat details as needed

• Initiative combined with faithful follow-through

• A big picture understanding of how volunteer experiences shape next steps in discipleship and belonging; help people feel part of something meaningful and mission-driven

• Flexibility in the face of changing plans; calm, quick problem-solving when volunteers cancel, guests arrive early, or unexpected needs arise—always protecting the guest experience with a can-do attitude